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Return Policy

Dulles Electric Supply – Special Order Policy

We have access to many brands here at Dulles. Unfortunately, we do not have space to stock or show all of these fixtures! We are happy to special order a product for you.

If we order a non stock special order item for you, it *may be returnable as long as it is in the original condition and is uninstalled with all the original packaging. Non-stock special order items may incur restocking charges of up to 50% to be withheld from the refund you receive, along with return freight charges. Return freight normally does not exceed 10-15% of the fixture price.

*Some made-to-order fixtures are not returnable so please verify the status with your salesperson.

Dulles Electric Supply – In Stock Return Policy

Items purchased from stock are returnable within 30 days as long as they have not been installed or altered in any way. They must be returned with all original packaging.

Contact Information

To ask questions or comment about this special order policy and our in stock return policy,  Contact Us.

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